Dear Customer,
Employees of our company ensure that our services are provided at the highest level to meet your expectations. If our products do not encounter your requirements, please follow the guidelines below. The given procedure will greatly facilitate the quick and efficient processing of your complaint. We ensure that all your comments and suggestions regarding our products will have a significant impact on improving their quality. We count on nice and fruitful cooperation.

To submit a complaint:
Send a complaint notification to: reklamacje@2× containing:
• description of the damage
• pictures of the product and its packaging
• the number of the purchase document

In the case of receiving a damaged shipment: please probide a written report in the presence of the courier / carrier performing the delivery.

General Regulations - Expand

1. The company 2×3 S.A., as a Seller, is liable for defects in the goods within 24 months from the date of sale of the goods.
2. Liability for defects of the goods includes: free repair or replacement of the product, defective for reasons attributable to the manufacturer, including manufacturing and material defects, if defects were reported within 24 months from the date of purchase of the goods.
3. Liability is excluded if the Purchaser knew about the defect at the time of receipt of the goods.
4. The Seller’s scope of responsibility does not cover defects in the goods, caused by reasons beyond the manufacturer’s control, i.e .:
• mechanical damage (caused by example a fall, blunt or sharp tool)
• improper assembly, with not accordance to the rules contained in the instructions
• improper maintenance, with not accordance to the rules contained in the instructions
• bad storage (weather conditions, dirt, moisture)
• un intended use
5. The company’s liability 2×3 S.A. in relation to the Buyer, is limited to the value of the goods determined according to the sale price from the date of purchase and does not cover damages incurred in connection with its use.
6. In the case of an unjustified claim, the Purchaser covers all costs related to the shipment of goods and additional complaint handling (if any).

General Regulations - Fold

Basic conditions of complaint - Expand

1. In the case of the appearance on the purchased goods, up to 24 months from the date of purchase, non-compliance of the goods with the contract (defects), the customer has the right to complain about the defect.
2. The basis for filing a complaint is a properly completed Complaint Report and showing copies of documents confirming the conclusion of the transaction, i.e. VAT invoices or other commercial documents.
3. The basis for considering the complaint in justified cases may be: sending a photo of the damage or after prior arrangement with the company 2×3 S.A. sending this product in order to make a correct assessment by the Seller of the reason for the non-conformity of the goods with the contract.
4. The company 2×3 S.A. undertakes to consider the complaint within 14 working days from the date of its submission.
In the event of the need to send the defective goods to the supplier, the time for consideration of the complaint for reasons beyond the Seller’s control may be necessary, however, not longer than up to 30 working days.
5. The settlement of the complaint 2×3 S.A. is obliged to inform the Buyer within 2 working days from the date of its consideration.
6. As a result of accepting the complaint, there is the following: replacement of the good for free from defects, reduction of the price or repair of the defect that was the reason for the complaint.
7. Complaints are considered unrecognized by the 2×3 company S.A. reason for not acknowledging the defect and returning the goods to the complaining party. The amount of any costs incurred by the Seller, the Applicant is obliged to return the VAT invoice within 7 days from the date of its issue. In special circumstances, these costs may be added to the next order made by the applicant, as specified in the VAT invoice.

Basic conditions of complaint - Fold

Complaints in kind (quantitative and qualitative) regarding delivery - Expand

1. The buyer is obliged to check the delivery immediately.
Quantitative or qualitative shortages in the delivery, in the case of damaged shipment, must be confirmed upon delivery, in the presence of a representative of the carrier performing the delivery and notified to the Seller at the latest on the first working day after the day of delivery. (Such notification does not apply to shipments made by a carrier whose delivery has been ordered by the Ordering Party).

WARNING! The acceptance by the Buyer of an unqualified item will result in the expiration of claims for loss or mechanical damage. If the Buyer does not complete the damage report together with the carrier, the complaint will be closed at the time of receipt of the parcel. In case of difficulties with checking the goods or refusal to write a damage report by the courier, please write down the personal data of the transport company employee (name, surname and telephone number) and immediately provide this information to the person running the order.
2. If the goods were picked up without any noticeable damage to the shipment and the quantity or quality shortages were found only after unpacking the delivery, inform the seller about this fact no later than within 3 working days from the date of delivery.
3. Claims reported to the company 2×3 S.A. should include the date and number of the shipment and:
• in the case of receiving a damaged parcel: a report written in the presence of the courier of the carrier performing the delivery,
• photos of damaged packaging and product,
• in the case of quantitative deficiencies without any visible damage to the shipment: a protocol written down by at least two representatives of the Buyer

Complaints in kind (quantitative and qualitative) regarding delivery - Fold

Warranty - Expand

1. The goods sold by the company 2×3 S.A. are subject to a warranty under the warranty.
2. The guarantee is valid in Poland and abroad.
3. The goods subject to the warranty are goods to which the customer will provide a copy of the proof of purchase.

Warranty - Fold

Final Provisions - Expand

1. In cases not regulated in these Regulations or in other provisions determined by the Parties in writing, the provisions of the Polish Civil Code and the Act on Consumer Sales shall apply.
2. Any verbal arrangements between the Parties shall be binding only upon their confirmation by the Parties in writing under pain of nullity.
3. Any disputes arising from sales contracts referred to in these Regulations shall be settled by common courts competent for the registered office of the Seller.

Final Provisions - Fold

Consideration of the complaint is based on the provisions of the Civil Code as well as the Act of 27 July 2002 on special terms of consumer sales and the amendment of the Civil Code.